Refund & Returns Policy
Thank you for shopping with Valley Dreams Hoodie. We want you to feel confident when purchasing from us. If you are not completely satisfied with your purchase, we offer a free 30-day return policy subject to the conditions below.
30-Day Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item should be:
- Unworn and unused
- In its original condition
- Free from stains, odors, damage, or signs of wear
- Returned with its original tags and packaging where applicable
Items that do not meet these conditions may not be eligible for a return or refund.
Free Returns
Valley Dreams Hoodie offers free returns on eligible items.
Customers will not be responsible for return shipping costs for eligible returns made within the 30-day return period.
Please contact our support team before sending an item back so we can provide the appropriate return instructions.
How to Request a Return
To request a return, contact our customer support team with:
- Your order number
- The name of the product you want to return
- The reason for the return
- Photos of the product if requested by our support team
Our team will review your request and provide return instructions.
Please do not send items to a return address without receiving return instructions from us first.
Refund Process
Once we receive your returned item, it will be inspected to confirm that it meets our return requirements.
If your return is approved, your refund will be processed to your original payment method.
Please allow up to 15 days for the refund to be credited back to your account after the refund has been processed.
The time it takes for the funds to appear in your account may also depend on your bank or payment provider.
Refund Amount
For approved returns, we will refund the eligible purchase amount according to the terms of this policy.
Original shipping charges, if applicable, may be non-refundable unless otherwise required by applicable law or stated in our shipping policy.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Provide your order number and clear photos of the item and packaging. We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.
Exchanges
If you need a different size or want to exchange an eligible item, contact our support team within the 30-day return period.
Exchange availability may depend on product availability. If the requested replacement is unavailable, we may provide another appropriate solution.
Non-Returnable Items
Items that have been worn, washed, damaged, stained, altered, or otherwise used may not be eligible for return.
Products that do not meet our return requirements may be refused or may not qualify for a refund.
Late Return Requests
Return requests made more than 30 days after delivery may not be accepted unless otherwise required by applicable law.
We recommend contacting us as soon as you decide that you would like to return your purchase.
Order Cancellations
If you need to cancel your order, contact Valley Dreams Hoodie as soon as possible after placing it.
We will do our best to cancel the order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.
Contact Us
If you have any questions about our Refund & Returns Policy or need help with a return, please contact Valley Dreams Hoodie through the contact information provided on our website.
When contacting us, please include your order number so we can assist you more efficiently.
Thank you for choosing Valley Dreams Hoodie. We appreciate your business and are committed to providing a smooth and reliable shopping experience.